Frequently Asked Questions
Does food service have a meal plan?
Food Services has a meal plan available through the Miner Gold Card office. By placing meal dollars on the Miner Gold Card students and employees can qualify for discounts on meal purchases. Call the Miner Gold Card Office at 747-7334.
Is it more expensive to eat on campus versus off campus?
No, pricing for our name brand concept items are specified as equal to local concept pricing and/or authorized promotions Starbucks Pizza Hut Chick-fil-a Einstein Bros Bagels, Jamba Juice.
What benefits are there of eating on campus versus off campus?
Students, faculty and staff have a vast variety of food item choices. By choosing one of our locations you have the convenience of maintaining their parking space because there is a location within walking distance near you. Our retail locations offer comparable prices than those offered off campus in addition to coupons and daily specials. Eating on campus is also time convenient to those with a limited lunch hour.
Do you offer vegetarian and healthy alternatives?
Yes, many of our locations can cater to vegetarians and those who prefer healthier alternatives including Einstein Bros. Bagels, Miner Stop, Sandella's, Texas Western Cafe
What are my breakfast options?
Breakfast is served at Chick-Fil-A, El Sazon Minero at EPNG, Einstein Bros. Bagels, Starbucks, Miner Stop
I have classes in the evenings, what locations are open?
During regular semesters the following locations are open Monday through Thursday: El Sazon Minero is open until 5:00pm, Texas Western Cafe is open until 9:00pm, and Starbucks is open until 6:00pm.
Are there any discounts available?
Yes, monthly coupons are distributed via email and are posted on our web site. We also offer discounts for Miner Meal Plan subscribers.
Do I need to purchase a meal plan?
No, but it's a great value!
What are Miner Dollars/Miner Bucks/Miner Meals?
Miner Dollars are cash values included in some meal plans. They work like a prepaid debit card with funds kept on your Miner Gold Card and may be used at any on-campus dining location. Miner Bucks are cash values that you can add at any time onto your Miner Gold Card. They work like a prepaid debit card with funds kept on your Miner Gold Card and may be used at the Bookstore, on-campus dining locations and any other participating UTEP location. Miner Meals are cash values that you can add at any time onto your Miner Gold Card in blocks of $25. They work like a prepaid debit card with funds kept on your Miner Gold Card and may be used at any on-campus dining location.
Do Miner Dollars/Miner Bucks/Miner Meals carryover from year to year?
Miner Dollars are not carried over from the fall to the spring. They are not carried over from year to year. They are non-refundable. Miner Bucks are carried over from the fall to the spring. They are carried over from year to year. They are refundable through the Miner Gold Card office. Miner Meals are carried over from the fall to the spring. They are carried over from year to year. They are refundable through the Miner Gold Card office.
Do Block Meals carry over from semester to semester?
Only block meals under the Faculty & Staff plan roll over from semester to semester.
Can I get a cash advance on Miner Dollars/Miner Bucks/ Miner Meals?
No. Miner Dollars stay on your Miner Gold Card until the funds are exhausted or the semester ends and funds are forfeited. Miner Bucks stay on your Miner Gold Card until the funds are exhausted or until you request a refund. Miner Meals stay on your Miner Gold card until the funds are exhausted or until you request a refund.
Can I get a refund on any unused portion of my Miner Dollars/ Miner Bucks/Miner Meals?
No. Funds under Miner Dollars are not refundable, as they are part of you rmeal plans Yes. Refunds are issued upon request at the Miner Gold Card office for funds under the Miner Bucks or Miner Meals program. The Miner Gold Card Office is located on the first floor of the Mike Loya Academic Services Building.
What is a Block Plan?
The Block Plan is a finite number of meals per semester. That way you can use them whenever you like anytime during that semester.
What are the benefits of purchasing Miner Meals?
Dollars placed on the Miner Gold card are held in reserve exclusively for purchase of food at any of the on-campus food venues. Best of all, you receive an automatic 10% discount on all food purchases when you use your Miner Meals. This discount applies to all food products sold at the University's food venues.
Where can I use Miner Meals?
At all on-campus food venues. Please visit the "Campus Map" link under "Dining Choices on the Sodexo website.
What are the hours of operation and menus?
Please visit the Dining Choices links on the Sodexo website.
If I plan an event and I choose not to use Sodexo, can I use another caterer?
Use of outside caterers is restricted and must be approved by the University./p>
What if I can find another caterer cheaper?
Please call Alex Munoz at (915) 747-7455 and our staff will be happy to work out a menu and pricing that meets your budget.
Can I request items that are not offered in the Catering menu?
Yes, our menu consists of suggested items, but we are capable of meeting any special needs and/or requests.
How long in advance do I have to place an order?
Sodexo Catering Services requires at least a 42-hour notice in order to plan an event. However, depending on the type of service requested, we might be able to provide service with a one-day notice.
Are your menu items made fresh to order?
Yes, all of our products are made from scratch. We do not purchase frozen items to assure our clients with the freshest food possible.
If I am part of a Student Organization, do I have other Catering choices other than those provided in the Student Organization specified menu?
Yes, we offer this specific menu because Student Organizations often have limited budgets but upon request, we can provide our other menu or a customized menu.